FAQ - Frequently Asked Questions
SIZE & CARE INSTRUCTIONS
What size should I order?
We recommend checking our Size Guide for exact measurements. If you're between sizes, size up for a relaxed fit or down for a slimmer fit. Still unsure? Feel free to reach out!
How should I wash this?
We recommend machine washing on cold and tumble drying on low. Avoid bleach or fabric softeners to maintain color and shape.
Do you offer exchanges if it doesn’t fit?
Yes! We offer hassle-free exchanges within [X] days of receiving your item. See our Returns & Exchanges Policy for more info.
Is this item true to size?
Yes, it fits true to size. For an oversized or tighter fit, consider sizing up or down. Check customer reviews for real-life feedback on fit.
Do you carry Tall or Large sizes?
We carry Large but not Tall yet.
Can I personalize this item?
This item cannot be personalized.
SHIPPING INFORMATION
How long will shipping take?
Orders ship within [1–3 business days] and typically arrive in [5–7 business days] depending on your location. Remember, processing time is [5 - 7 business days] before it ships.
Do you offer international shipping?
No, not at this time. We will in the future.
Can I get shipping updates?
We'll send you email alerts with the status of your order, and you can view the tracking information on your account.
DELIVERY INFORMATION
Do you deliver to US territories and APOs?
We do! Delivery to these locations will be longer than our typical delivery window; see below for average delivery timelines:
- Puerto Rico - 6–10 business days
- US Virgin Islands - 6–10 business days
- Guam, American Samoa, Northern Mariana Islands - 15–30 business days
- APO, FPO, DPO - up to 30 business days
When shipping to an APO/FPO address, orders are typically delivered within 30 business days. However, depending on your location overseas, this can take longer.
Do you ship to Canada?
Sorry, we can’t currently ship to Canada.
Can I change my delivery address?
Sadly, we cannot change an address with the courier once the order is placed; however, you may be able to update it by contacting the courier directly after you receive your tracking email. This is not guaranteed and varies by courier.
*If you input the incorrect address at checkout, we cannot be held accountable if the order goes missing and are therefore not liable to refund/replace the order.
How can I communicate delivery instructions to the carrier?
See UPS My Choice options below.
UPS SHIPPING
If your order is shipped through UPS, you can create an account with UPS My Choice. It allows you to:
- Reroute or reschedule deliveries
- Get estimated and confirmed delivery windows
- Track and manage multiple packages
- Receive real-time delivery alerts
- Leave driver instructions
- Plan deliveries around your schedule
- Route packages to a UPS Access Point™ for convenient pickup
Please note that some fees may apply based on the service you request through UPS.
ORDER INFORMATION
When will I receive my order?
Our standard shipping in the US typically takes 3–6 business days, with Alaska and Hawaii occasionally up to 10 business days. After your order is shipped, you'll receive a confirmation email with a tracking link. Carrier delays and holidays can extend timelines.
How do I track my order?
You'll receive an email titled “Your Order is on the way” with your tracking link (usually within 24–48 hours of dispatch). You can also log into your Account and track your order there.
- Log in to your Account
- Go to Account > My Orders
- If the status is fulfilled, select the order and click Track Your Order
What if my tracking hasn’t updated?
Tracking usually updates every 24–48 hours. If it hasn’t updated in a few days, it’s likely still in transit. If there’s no update for 6+ business days, contact Customer Support. For PR, HI, USVI, Guam, APO/FPO, allow 14+ days before escalating.
My order says “pending.” What does that mean?
It means we heard you, take a chill pill. We’re getting it out the door as fast as we can.
Where’s my return?
While we are very concerned, Cletus in some random shipping location is underpaid. It is on the way to us, and we’ll email you as soon as it’s received and processing has begun.
My Store Credit/Gift Card Code is not working. What do I do?
Please allow 24–72 hours for processing after your email has been received.
How do I check my Gift Card balance?
You can purchase an E-Gift Card on our site. Have a gift card? Check your balance on our site as well.
Can I cancel my order?
You only regret the things you did NOT do, but you can cancel within 15 minutes of placing the order via the ‘Cancel Order’ button in your account or confirmation email. After 15 minutes, cancellation isn’t possible.
Can I make a change to my order?
We’re unable to edit orders once placed (items, size/color, address, shipping method, discounts). If you spot a mistake, cancel within 15 minutes and re-order.
Can I change my delivery address? (again)
Once placed, we can’t change the address; you may try updating directly with the courier after you receive your tracking email (not guaranteed).
I’ve received my order, but it’s wrong.
We’re sorry! If something’s missing or incorrect, first check if your order ships in multiple packages. If not, contact us within 7 days of delivery, and we will cut lunches back to bread and water until it is corrected.
I’m missing some items from my order
Some items may ship separately due to stock/warehouse locations. Look for an email titled “Some items in your order are on the way.” If not received and not in spam, contact us within 7 days of delivery.
I’ve received a different item from what I ordered
Please contact us within 14 days of delivery with your order number, the item you didn’t receive, and a photo/name of the item received.
Can I add a gift note to my order?
Not at this time.
PAYMENTS & PROMOTIONS INFORMATION
Can I use more than one coupon on my order?
Coupons and discounts are only redeemable once.
Why isn’t my promo code applying to my order?
Only one promotion per order (promo codes, promo gift cards, or site-wide promos). Choose the best offer. Some codes have restrictions.
Why are there taxes charged on my order?
Taxes are determined by state and local laws based on your shipping address (State, County, City/Municipal, or Special Tax). Lets be honest, nothing happens without the Uncle taking a taste first.
Do you allow price adjustments?
We’ll match an event offer on orders placed up to 14 days before the promotion (exclusions apply; we can’t stack promotions). Contact us with your order number.
ACCOUNT & SUPPORT
Do I need an account to order?
No—guest checkout is available. An account helps track orders, manage subscriptions, and save favorites.
How do I track my order? (again)
Once shipped, you’ll receive tracking via email. You can also log in to view order status anytime.
Who do I contact for help?
Email us at hello@saidinsarcasm.store or use the site chat. US support hours: 9am–5pm ET (Mon–Fri).
Any more questions we haven’t already answered?
You can email hello@saidinsarcasm.store or use our online form.